1. Shipping Regions

We currently ship to:

  • Germany
  • European Union countries

For shipping outside the EU, please contact us before placing an order.

2. Processing Time

Orders are typically processed within 2–5 business days, depending on product availability.

Limited series products, custom items, or CNC-related products may require longer processing times. Any delays will be communicated via email.

3. Shipping Methods

We ship using reliable courier and postal services depending on destination and package size.

Tracking information will be provided once the order is dispatched.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country
  • Package size and weight

All applicable costs are displayed before order confirmation.

5. Delivery Time

Estimated delivery times:

  • Germany: 2–4 business days
  • EU: 4–8 business days

Delivery times are estimates and may vary due to carrier delays, holidays, or customs processing.

6. Customs & Duties

For shipments within the EU, no customs duties apply.

For shipments outside the EU, customers are responsible for any customs fees, import taxes, or duties imposed by the destination country.

7. Damaged or Lost Shipments

If your order arrives damaged or does not arrive within a reasonable time:

  • Contact us immediately at info@aerocut.eu
  • Provide your order number and photos if applicable

We will work with the shipping provider to resolve the issue.

8. Incorrect Address

Please ensure your shipping address is correct at checkout.
AeroCut is not responsible for delays or losses caused by incorrect or incomplete address information.